Titleimage Public Sector

Our references in the public sector

Agile training for programs and the organization

Challange
The client is faced with the challenge of having to implement complex application architectures and systems more quickly as part of large IT programs with limited resources in order to meet changing requirements. Agile methods such as Scrum, Kanban and scaling techniques are to be introduced and used for this purpose.
It is critical to success that employees gain the necessary understanding of agile methods as quickly as possible in order to be able to use them.
The DXC Academy conducted a series of tailored Scrum, Kanban and scaling trainings with the respective program and organization members.
The training sessions included
Solution
Result
Employees were prepared to successfully apply agile principles and values to achieve greater efficiency and effectiveness in their large programs. Techniques were trained to improve and accelerate collaboration between the business and IT sides.

Creating awareness for digitalization

Challange

The customer from the public sector wants to make its employees aware of the trends of digitalization. It is particularly important not to overburden the employees, but to inspire them and provide impetus for implementation in their own practice. In order to enable employees to critically examine developments, the focus should not only be on the potential but also on the risks of digitalization. Employees should be able to participate in an uncomplicated manner.

Together with the DXC Academy, DXC developed weekly Webex sessions as a livestream on trending topics in digitalization. The client's employees were able to informally dial in to these two-hour sessions.
The DXC Academy took part with sessions on the following topics:
  • Design Thinking
  • Learning 2.0
  • Change Management
  • Innovationmanagement
  • Leading in the age of digitalization
Sessions were also held on technological innovations in the SAP environment and in the area of infrastructure.
Solution
Result
The employees have gained an insight into the topics of digitalization. They are open to the developments of digitalization, but do not ignore the critical view.

giz Logo
Training and coaching on digital leadership
in the course of the digital transformation process

for the "Deutsche Gesellschaft für Internationale Zusammenarbeit GmbH" (GIZ)

Heraus­forderung
The "Deutsche Gesellschaft für Internationale Zusammenarbeit" is converting its leadership model to digital leadership as part of the introduction of Scrum.
  • The concept of "digital leadership" is successfully used by employees from both the non-IT area and IT in the implementation of Scrum.
  • The insights gained with regard to the digital transformation are made available to a broad range of employees in the form of "inspiration talks" in order to get them excited about the digital transformation and agile methods.
The DXC Academy team designed training courses on the agile methods Scrum and Kanban.
Subsequently, operational SCRUM teams were supported by a Scrum Master from the DXC Academy. This support enabled GIZ to build up its own Scrum Masters and integrate them into the operational teams. The DXC Academy now supports the Scrum teams as an Agile Coach.
Solution
Result
The company has found a successful introduction to Scrum and Kanban and has built up its own internal resources with the support of the DXC Academy.
Titleimage Banking

Our references in the banking sector

Development of project management expertise
for an internal IT department

Challange
The customer's IT department from the banking sector would like to present and enhance the company-wide project management skills that are essential for an IT service provider.
The focus is on increasing the quality of project management by establishing standards.
The DXC Academy works together with the customer to set up a comprehensive range of different programs and training courses on all topics relating to project management.
  • Conception of a comprehensive, practice-oriented qualification program
  • Targeted and individual preparation for the IPMA-Certification (Level C to D)
  • Conducting information events for participants and other stakeholders
  • Integration of customer-specific processes, methods and tools
  • Implementation of the measures in several qualification and certification cycles
Solution
Result
The customer is very satisfied with the results achieved.
  • Better project processes and project results
  • Certified project managers with a comparable quality standard
  • Better fulfillment of customer requirements
  • Estabishment of Best Practices in the Project Management.

Building project management expertise
in IT consulting and software development

Challange
The client is Europe's leading consulting and systems house for the real estate industry. Around 50,000 users in Germany and abroad use the systems to manage around 8 million rental units.
In order to increase and present the project management skills that are essential for an IT service provider, the customer has designed and implemented a qualification and certification offensive for project managers in collaboration with the DXC Academy in accordance with the international standard of the IPMA (International Project Management Association).
Together with the customer, the DXC Academy sets up a combination course IPMA Level DCB.
  • Conception of a comprehensive, practice-oriented qualification program
  • Targeted and individual preparation for the IPMA-Certification (Level B bis D)
  • Conducting information events for participants and other stakeholders
  • Integration of customer-specific processes, methods and tools
  • Implementation of the measures in several qualification and certification cycles
Solution
Result
  • Better project processes and project results
  • Certified project managers with a comparable quality standard
  • Better fulfillment of client requirements
  • Establishment of Best Practices in the Project Management.

Agile coaching in several international Scrum projects

Challange
The customer is faced with the challenge of being able to react more quickly to changing requirements and framework conditions as part of large IT projects - while at the same time facing increased cost pressure. To this end, agile methods such as Scrum should be introduced.
It is critical to success that employees acquire the necessary skills in agile project management as quickly as possible.
The DXC Academy first carried out a series of customized Scrum and Kanban training sessions with the respective Scrum teams at various European locations, after which the teams were systematically supported in the project by an agile coach from the DXC Academy to ensure the success of Scrum and Kanban.
The comprehensive agile coaching included, among other things:
  • Role clarification of the Scrum roles
  • Enabling the Scrum Master and Product Owner to perform their responsibilities and activities professionally
  • Support in the use of all Scrum artifacts such as the product backlog etc.
  • JIRA training (including web sessions)
Solution
Result
The Scrum teams were enabled to successfully apply Scrum through the continuous support of the DXC Academy. This significantly improved collaboration between the business and IT sides, which in turn resulted in significantly higher client and user satisfaction.
“Brilliant…- you made a big difference!”
~ Feedback from an IT manager on the customer side

Development of business analysis expertise
in the banking sector (IT department)

Challenge
The IT department of the major bank would like to design and implement a qualification and certification offensive for business analysis according to the international standard of the IIBA (International Institute for Business Analysis) with approx. 500 participants in order to increase and present the project and product management skills that are indispensable for an IT service provider.
Together with the customer, the DXC Academy sets up a qualification and certification program for business analysts.
  • Conception of a comprehensive, practice-oriented qualification and certification program
  • Conducting information events for participants and other stakeholders
  • Identification of a group of multipliers for sustainable practice transfer within the bank
  • Integration of customer-specific processes and development and shaping of best practice methods and tools
  • Implementation of the measures in several qualification and certification cycles
Solution
Result
As a result, the customer's IT department was able to look back on the following successes:
  • Certified business analysts with comparable quality standards.
  • Benefit-oriented, consistent and feasible requirements elicitation and documentation
  • More effective and efficient implementation of actual requirements
  • Reduction of costly change requests and increase in application success
Titleimage Insurance

Our references in the insurance sector

Establishment of "New Way of Working

Challenge
As part of digitalization measures, the company has adapted its process model for initiating and implementing "Transform the Business" projects.
  • The results of the "Process Excellence" project, including the new "Essence" process model, are to be disseminated.
  • The newly formed demand unit should also be equipped with a method kit for designing the "Business Investment Clarification"
The DXC Academy team designed training courses to teach the "New Way of Working" and carried them out across Germany.
These include
  • Conception of E-Learning Modules
  • Conception and implementation of the seminar „Basistraining Process Excellence”
  • Conception and implementation of the seminar “Essence in der Praxis”
  • Conception and implementation of the seminar “Der Business Analyst” incl. follow-up day to ensure transfer into practice
Solution
Result
Common understanding within the Group about the “New Way of Working”
  • Training of all IT employees in the "Basic training" seminar
  • Training of all Demand employees in "The Business Analyst" seminar

Ensuring the ability to act under changing framework conditions

(in particular the comprehensive outsourcing of IT services)

Challange
In the course of comprehensive outsourcing in 2004, the customer outsourced the operation and further development of its application systems to CSC.
  • The employees remaining in the Group (retained IT) are to be prepared and supported for their control tasks
The DXC Academy team worked with the client to design training courses in line with international standards for the following target groups:
  • Senior Project and Program Manager
  • Portfolio Manager
  • Change Manager
  • Project Manager
  • Project Management Office
  • Business Analysts
  • Project Members
The collaboration resulted in a binding project management framework with integrated change management and solution development life cycle, in which portfolio management and agile methods are integrated as an option.
Lösung
Result
The target groups are capable of acting for their new tasks and prepared to assume their responsibilities under changing framework conditions
  • cross-role application of the customer-specific Project Management Life Cycle using example projects in the training courses
  • Implementation of trainings at the client's locations in Europe and the USA to date
  • Optimization of preparation for local, but also global, international projects

Establishment of business analysis best practices for a successively changing organization in the insurance sector

Heraus­forderung
Starting from a successful, existing organization, the company is increasingly preparing for a digitalized environment with the help of agile methods
The DXC Academy team advises, designs a suitable training architecture together with customer employees and conducts advanced training courses
  • Advice on the design of basic training tailored to the defined business analysis tasks
  • Piloting of this training
  • Conception and implementation of advanced training on business analysis in an agile context
  • Continuous adaptation and further development of the training based on the practical projects worked on during the training
Solution
Ergebnis
Common understanding of the use of traditional and agile methods in the context of a traditional, large organization
  • Transparency regarding goals, mindsets and maxims in traditional and agile project organizations
  • Appropriate selection of traditional and agile methods to meet the challenges of the change project
  • Optimized collaboration of stakeholders and project teams of programs (scaling)
Titleimage Semiconductor Industry

Our references in the semiconductor industry

Worldwide project management qualification
according to IPMA standard

Challange
The customer is faced with the challenge of further professionalizing project management and at the same time implementing the globally valid career level concept for project management with qualification and certification measures.
It is critical to success that employees develop the project management skills required for the project category.
The DXC Academy supported the establishment of a blended learning design for the IPMA Level D training and conducts the training program on all continents. In addition, the DXC trainers prepare the participants for the IPMA Level C exam.
The support includes:
  • Accompanying the participants as a Blendet Learning Coach
  • Implementation of the training modules in presence and web sessions to increase action orientation
  • Feedback on Level Report
  • Exam preparation according to valid ICB
Solution
Result
The continuous support provided by the DXC Academy enabled participants to implement project management more professionally in their environment. In addition, the participants were able to fulfill the requirements of the career level concept in project management with the respective qualification course and thus create the requirements for successful project management.
Titleimage Consulting

Our references in the consulting sector

Worldwide project management qualification
according to IPMA standard

Challange
The customer is faced with the challenge of further professionalizing project management and at the same time implementing the globally valid career level concept for project management with qualification and certification measures.
It is critical to success that employees develop the project management skills required for the project category.
The DXC Academy supported the establishment of a blended learning design for the IPMA Level D training and conducts the training program on all continents. In addition, the DXC trainers prepare the participants for the IPMA Level C exam.
The support includes:
  • Accompanying the participants as a Blendet Learning Coach
  • Implementation of the training modules in presence and web sessions to increase action orientation
  • Feedback on Level Report
  • Exam preparation according to valid ICB
Solution
Result
The continuous support provided by the DXC Academy enabled participants to implement project management more professionally in their environment. In addition, the participants were able to fulfill the requirements of the career level concept in project management with the respective qualification course and thus create the requirements for successful project management.

Establishment of business analysis tools
in a consulting company

Challange
The company wants to train its employees in best practices, some of which are already being used by its customers
  • Experienced employees reflect on and improve familiar procedures in your practice
  • New employees acquire a basic set of business analysis tools
The DXC Academy team designs a suitable training architecture together with the client and conducts the training sessions
  • Design of two training modules for analysis needs and requirements analysis and documentation
  • Implementation of the training courses
  • Adaptation and further development of the training based on changing priorities in practice
Challange
Result
Common understanding of the use and optimization of business analysis methods
  • Establishing the project capability of prospective consultants
  • More successful implementation of customer projects
  • Improved advisory services and expansion of the range of advisory services
Titleimage real estate

Our references in the real estate sector

Aareon Logo
Training and coaching on agile transformation at Aareon

Challange
The leading consulting and system house in the European real estate industry has set itself the goal of accompanying its customers as a partner on the digital path. The aim is to create new, innovative solutions for and, above all, in collaboration with customers.
In order to focus even more on the customer-centric view and solve complex requirements and problems creatively and iteratively, employees should gain an understanding of the agile mindset and become familiar with agile methods and elements that they can select and use in their projects in a beneficial way.
Together with the customer, the DXC Academy team designed training courses on the following topics
  • Agile methods & agile mindset
  • Organizational change
and carries this out as part of the customer's development program, taking into account the project-specific and customer-specific framework conditions. Ein Agile Coach unterstütze beim Aufsetzen eines ersten Projektes mit Scrum-Elementen durch virtuelle „Get Started Sessions“ und dem Aufbau eines kundenspezifischen Projektdesigns.
Solution
Result
Participants are sensitized to agile methods, agile mindset and change and can successfully implement their own projects by selecting suitable agile elements.
Titleimage Logistic

Our references in the logistic sector

Establishment of new procedures in the sale of digitalization products

Challenge
As an extension of the product portfolio, the customer offers digitization products for the modernization of traditional communication channels for business and private customers.
The first step for sales staff is to generate demand for digitalization products among customers. To this end, they should be given methods and tools to clearly describe the benefits of the digitalization products to the customer. The key here is to move away from being a pure "salesperson" and establish the mind-set of a trusted advisor at eye level.
The DXC Academy team designed training courses to teach the mindset and the Business Analysis methodology.
The first building block involves teaching and acquiring new business analysis methods for the role and mindset of a trustworthy consultant at eye level when dealing with customers. Daneben gab es das vertiefende Angebot von agilen Seminaren wie Design Thinking und Kanban. The second module focused on applying the methodology by simulating discussions and workshops as role plays. Particular emphasis was placed on reflecting on the observations.
Solution
Result
Joint approach and uniform approach to customers within the area of digitalization products
The sales employees have further developed their own role model, can argue the benefits of digitalization products to customers, use agile approaches to initiate and implement projects and thus also increase the company's sales in the long term.
Titleimage Healthcare

Our references in the healthcare sector

Healthcare - Managed training services and
platform for learning and training organization

Challange
The need for qualification and certification as well as the corresponding training management exceeded the capacities of the customer's personnel development department. They were looking for a full service partner that they could trust and that communicated directly with the employees.
The DXC Academy has developed the web-based software "Plattform für Lern- und Trainingsorganisation" (PLUTO), which is linked to the customer's purchasing system. Customers' employees can book training courses via their own website, which is directly linked to PLUTO. Training management, participant communication, the helpdesk, coordination of the trainer network and event controlling are all managed by the DXC Academy.
Solution
Result
The DXC Academy successfully manages over 200 training events and web sessions across Europe with 1,500 participants per year. This allows the client's HR development department to concentrate fully on its core business.