How to deal with conflicts contructively
Conflict management
Event details
General information
Duration:
2 days
Topic:
Soft Skills
Target group
all employees
Requirements
It is advisable to visit the communications seminar
Objectives
The participants
- can understand and assess any conflicts better
- reflect their attitude towards conflicts and their behavior in conflict situations based on current practices
- experience the constructive side of conflicts
- learn to apply models and approaches to support conflict resolution
Contents
- Identify conflicts: What helps to diagnose a conflict
- Analyze conflicts: What is the bone of contention and who else is involved?
- Systemic view to broadening the angle of view: Who plays a role in the conflict?
- Strategies for conflict management: How to get from recognizing a conflict to conflict resolution
- De-escalating conversation: How communication psychology can help in "difficult" talks
- Focus: work on concrete cases of conflict
Method
- Active learning in individual and group work on practical examples
- discussion in plenary
Note
2 days / 14 PDUs for PMI recertification
Distribution of hours:
- Technical PM: 0
- Strategy/Business: 2
- Leadership: 12
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Soft Skills
It’s about the people